For COD orders, you will receive a WhatsApp message to confirm your order. Your order will be shipped only after confirmation over WhatsApp. The confirmation message for COD orders on WhatsApp is active for 24 hours. In the event that you fail to confirm your order within 24 hours, please reach out to us on the same WhatsApp number (+919816313883) and our team will confirm your order manually. You can also write to us at support@pahadimittise.com

Shipping charges vary as per order value, and is mentioned under the ‘Price Summary’ on the cart

We try to ship all our orders within 24-48 hours of successful order placement on normal business days. Once the order is successfully shipped, you shall receive a tracking link on WhatsApp and Email to track your order. You can also track your order under My Orders page on our website. Additionally, you can also track your order using your AWB number on Track Order.

We partner with reliable courier companies and last mile delivery partners to ensure your orders are delivered on time without any hassle. We shall strive to ensure timely delivery of your order within the estimated time mentioned on the checkout page. In the event of a delay due to factors outside our control, please reach out to us on WhatsApp at +91 9816313883 or write to us at support@pahadimittise.com and we shall do our best to help you

If your order is cancelled before it is shipped, you shall receive a cancellation confirmation on WhatsApp and Email. Refunds will be processed into your source account within 5-7 business days. For shipped orders cancelled with the help of the Customer Love team, please reach out to them for status updates.

We do not generally accept returns once the order is delivered; however, in rare scenarios such as partial delivery, damaged delivery, mismatched products, or expired items, please contact our Customer Love team via WhatsApp at +91 9816313883 or email support@pahadimittise.com within 24 hours of receiving your order, ensuring that you do not tamper with or open the package and providing any additional information if requested, so that after verification we can initiate a pickup and either replace or refund your order as applicable.

Unfortunately, we do not accept returns once the pack is open. This is in adherence to the food safety guidelines. It is extremely difficult to verify an issue once the pack is open and kept under certain storage conditions. However, in a one-off event of foreign contamination which is extremely rare, please reach out to our Customer Love team on WhatsApp at +91 9816313883 or write to us at support@pahadimittise.com within 24 hours of receiving the order and we shall do our best to give you a satisfactory resolution

Yes. All our products are naturally grown in the Himalayan region, free from harmful chemicals and artificial additives.

We source directly from small Himalayan farmers who follow traditional and sustainable farming practices.

High-altitude soil, clean air, and slow natural growth make them richer in taste, nutrition, and texture.

Yes. Our forest honey is raw, unheated, and minimally filtered to retain its natural enzymes and nutrients.

Yes. Our pure desi ghee is prepared using traditional methods for authentic aroma and nourishment.

Through careful sourcing, minimal processing, and strict quality checks from farm to packaging.

Yes. We work directly with Himalayan farmers and ensure fair pricing and long-term partnerships.